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Flawless administration of pensions
Pension funds should be able to be totally confident that APG correctly administers pension rights and provides meticulous, reliable and cost effective pension administration services. That payments are made exactly on time and that premium payment agreements are enforced. We work in accordance with the highest possible quality standards so that our clients do not have to worry about their pension administration.
Personal attention for millions of people
We pay pensions to almost 1 million retired employees every month. Accurately to the cent to the very day. We collect pension premiums for 1.2 million employees via their employers and provide individual pension calculations. Each year employees receive their personal pension statement from us that includes calculations corresponding to different pension situations. In addition, we administer changes in personal situations that affect the pension. This includes things such as cohabitation, divorce or a change in employer. The flow diagram illustrates the route a premium takes within APG and the information flows this involves. This has been sharply organized, because even the smallest error can affect someone’s income. This is why the people who work in APG’s pension administration must meet high standards.
How is a premium processed?
Communicating regularly and especially clearly
Do you know how much pension you will receive in due time? We consider it important that employees know how their pension is doing. We continuously invest in improving communications with employers and employees. This can be effected via the internet, e-mail, letters and/or newsletters or a personal digital file, as well as group meetings and personal meetings. This way we keep employees, retired employees and employers always properly informed about their pension and about their available options.
To guarantee the best service in this area we employ people who are knowledgeable about pension schemes as well as communication, and who are able to seamlessly combine the two.