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You think it's important that your participants have faith in your pension fund. And that you comply with the regulators' requirements. APG will help you realize this, with customized Pension communication.
How do you support the Pension communication by employers affiliated to your fund? They are often the first point of contact for your participants in matters related to their pensions. We will gladly offer them a helping hand by, for example, providing them with presentations for theri employeers and information for intranet or newsletters.
You think it is important that your participants have faith in your pension fund; particularly at a time when pensions are under pressure. APG advises and supports the development of an effective communication strategy. If desired, we will administer this strategy for you as well: making use of multi-channel pension communication, geared to the target group. We can also speak on behalf of your fund and be responsible for contact with the press.
Do you require customized participant communication? We work for pension funds in a variety of sectors, such as education, government, cleaning and construction. Funds' participants are all different regarding, for example, their level of education and pension awareness. We take this into account in the communication strategy. Just as we do of your specific wishes and requirements. You may primarily want to concentrate on the optimum provision of statutorily required communication, or simply excel in the area of your pension communication. Your wishes form the basic principle of our service.
You wish to invest in the trust of your participants, and comply with the requirements of the regulators. APG helps you do this by means of clear Pension communication.
Your participants expect clear information about their pensions; and they want it at the right time and, preferably, as customized as possible. In addition, regulators are imposing increasingly stricter requirements on the information provided by pension funds.
You require strategic communication advice. On behalf of pension funds, APG is responsible for Pension communication to 4.5 million participants and pensioners. For many years, we’ve been providing and administering strategic communication advice. We have qualified cross-channel and cross-media specialists with knowledge of the most recent developments in the field of Pension communication.
How do you reach your different target groups? We develop customized communication programs. For example, for women who work part-time and consequently only have limited pension accrual or young people just starting to accrue a pension. We work with life events. This means we offer the right pension information at the right time. The result is extremely effective.
By using social media, internet and email, we restrict your costs. One example is the virtual employee who answers your clients’ questions directly on your fund’s website, 24 hours a day; to the complete satisfaction of participants.
How do you want to approach your participants? APG offers you a choice from a variety of wide-ranging means of communication. The Uniform Pension Statement is obligatory, but, in addition, you can choose from magazines, digital newletters, information on site and social media. Or a personal digital file, providing participants with an integrated personal statement of pension rights and supllementary insurances. To ensure your participants are optimally informed, we work continuously on innovative means of communication, such as personal long-distance meetings at which, via a webcam, participants can discuss their personal pension situation with customer services.
Naturally, you want to know what the impact of your communication is, and you want to be certain that it complies with your objectives. At APG we continuously monitor the impact of the communication and, whenever necessary, we modify this communication. We also regularly assess the pension awareness of participants and employers, and their level of satisfaction in respect of their fund’s communication. We then provide advice on the basis of the results.