We collect the pension contributions of 1.2 million employees through their employers. We make pension payments every month nearly 1 million pensioners. In addition, we administrate the changes in the personal situations of the pension scheme members that affect the pension. For instance, living together, a divorce or a new job. We also make personal pension calculations. We send a pension statement to 1.2 million employees each year, containing personal calculations of various pension situations. This must all be carried out accurately and with attention to detail. This is why the people who work at APG have to satisfy high requirements.
Clear communication
We think it is important that employees are informed about the current state of their pensions. This is why APG continually invests in the improvement of the communication with employers and employees. We keep them informed through letters, newsletters, magazines, e-mail, our website, a personal digital file, group meetings and personal meetings. As a result, employees, pensioners and employers are always well informed about their pensions and about the choices that they can make.
In order to be able to guarantee a satisfactory service level, we have hired the best people. Talented and ambitious colleagues who have expertise in the administration of pension schemes and in communicating about this. We are glad to invest in their development.
