For large and small pension funds
APG handles the administration of over 30 pension funds in the public and private sector. These pension funds differ in terms of size, members file, and pension scheme. These differences impose specific requirements in terms of the kind of performance needed. For this reason, we have a diverse range of automated systems for the administration of large and small pension funds, for example.
All in all, APG handles the monthly pension payments of over 4.5 million individuals, collects the pension contributions, and administers the retirement benefits. This is done accurately and on time. APG concludes a service level agreement (SLA) with each pension fund and conducts administration according to these agreements. Needless to say, APG complies with the requirements of the Pensions Act in its performance.
Foundation for sound pension provision
Such administration forms the foundation of proper pension provision. Data must be accurate and complete. Only then can a pension fund pay the right pension and provide the right information to members. Due to such administration, we send virtually all registered members a uniform pension statement. In addition, for pension funds that so desire, we can compile a personal digital file for members. This makes it possible for participants to calculate scenarios themselves. Thorough administration also ensures that communication is personal and tailored to the greatest extent possible.
Successful collection and enforcement
APG works for pension funds in different sectors. Companies in some sectors experience fluctuations in sales. This means that the payment of contributions sometimes stagnates or is delayed. APG therefore focuses heavily on collection and enforcement, and achieves good results in doing so. APG therefore has external teams that check the payroll records to establish whether the details provided are accurate and whether obligations are being complied with. This produces beneficial results.
Excellent payment record
APG is known as a pension provider with an excellent payment record. Payments are accurate and made on time each month. Payment dates are adjusted according to a client’s wishes. This leads to a high degree of satisfaction among retired members.
Choosing for APG as a provider
The transfer of pension administration to another pension provider is a complex operation. APG supports new clients to the greatest extent possible in this regard. APG contacts the former provider and directs the transition. Naturally, the pension fund retains final responsibility. As soon as administration has been transferred to APG, we augment the data on the basis of our own standard. This increases the quality of the data, which means that we can provide better and faster service to members.
ICT performance is excellent
When processing the data of the millions of files that we manage, everything is about security, continuity and flexibility. Moreover, each expertise within APG requires specific ICT solutions. We therefore have state-of-the-art automation systems and closely monitor the latest technological developments. Because of our scale, the costs of investments in this area are relatively low per member and, in addition, high-quality automation means that we can provide optimal service to members, respond in a flexible way to changes, and provide custom work, which in turn means excellent ICT performance in terms of costs and customer satisfaction (Gartner Worldwide IT benchmark).
Costs
APG distinguishes itself from other providers on the basis of its knowledge, experience, and quality. At the same time, our pricing is lower than the benchmark average.
