Custom work in the provision of services

APG handles the asset management, administration, and communication of large, medium sized, and small pension funds in the public and private sectors. Each pension fund is unique in terms of size, members file, assets invested, and challenges. These differences impose specific requirements in terms of the kind of performance needed. Since APG now works for over 30 pension funds, it has extensive experience in providing custom solutions.

Comprehensive analysis

At APG, pension funds can opt for different products and services and, in addition, for different service levels. Cooperation always starts with a very comprehensive exploratory study. We first compile a detailed picture of the fund in terms of, among other things, its management, financial position, and investment portfolio. In addition, we analyze relevant practical issues.

Proposal for provision of services

Based on the aforementioned picture of the fund concerned, we detail a proposal for the ideal provision of services. This proposal is comprehensively discussed with the fund. Together with the pension fund concerned, we ultimately determine the exact form of the services to be provided, which is always a matter of custom work, as is the case with a transfer from a current pension provider to APG.

Own account team

APG has its own account team for each pension fund. An account team identifies the requirements and wishes of the fund concerned and ensures that the services provided are perfectly tailored to those requirements and wishes.

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'Pension funds have very different questions. Where one fund may focus on setting up its administration properly, another fund may require good and timely collection of pension premiums and effective enforcement. And yet another fund may need to strength its management support whereby they may wish to make use of our policy experts in management support or communication. Therefore, the implementation of the pension administration is always customised. This also applies with regard to asset management. The risk and investment policy is closely aligned to the risk profile of the fund. And the choices with regard to investments must be completely in line with the risk tolerance of the management.' Alwin Oerlemans Director Institutional Business Development


'Pension administration is becoming increasingly complex due to changes in pensions schemes. For example, the new pension agreement that proposes a new pension structure as from 2011. In addition, increasingly, new laws and regulations apply to pensions. For instance, since three years, the Netherlands Authority for the Financial Markets (AFM) supervises the conduct of pension funds and the requirements with regard to pension fund governance have become more stringent. And then I do not even mention the regulatory burden following from the financial crisis. APG can provide assistance with this. APG has in-depth knowledge of the whole range of regulations and is able to provide expert advice.' Wim Moes, Director Product Research & Development


'Good risk management starts with the risk profile and the risk tolerance of the fund. Safeguarding pension entitlements and the ambition to index are central focal points in our risk management policy. APG’s risk management enables you, as a pension fund manager, to identify risks in a systematic manner, to determine their size and to carry out an adequate policy. Our clients receive monthly risk reports, so that an optimal dialogue is possible regarding the risk profile and the results. A wide range of quantitative risk models, advanced steering instruments and modern risk performance reporting tools support these processes. Risks in connection with the execution of processes are monitored closely and audited and certified where necessary.' Onno Steenbeek Director Asset Liability Management